HOW LONG WILL ORDER PROCESSING TAKE?
Orders typically take up to 7 days to process before they ship – excluding weekends and holidays. If we are flooded with orders or During Holidays processing times may take up to 14 days.
HOW LONG IS THE SHIPPING TIME ?
All orders will be shipped via ePacket, and Estimated Time of Delivery 12-21 business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.
CAN I TRACK MY ORDER?
Yes! We ship batches of items every day and as soon as we post your package, you will receive a tracking link from us via email and you can then track your package to your door.
WHAT COURIER WILL BE USED FOR THE DELIVERY ?
The courier service actually depends on our fulfilment center. This is because our product is sourced from different countries to ensure that you get the best price for it. Courier services vary from country to country . Without a strong business establishment with the courier service we are unable to obtain cheaper rates thus in terms of speed we would lose to global marketplaces such as Amazon and so forth.
However, we would still ensure that you receive your package and provide insurance on your package in case of missing and lost package
I ORDERED MORE THAN 1 ITEM, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?
We do our best to reduce cost on your end so that you don't have to pay high taxes/premiums to get your items ! If you place an order with us for multiple items it is more than likely going to be shipped in more than one package. Please allow some time for all of your items to arrive.
I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL ... WHAT'S GOING ON?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email , please email our support team at email@example.com
WHAT IF I AM NOT HOME DURING THE DELIVERY?
Anyone at home can receive the package on behalf of the customer. Usually the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.
CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please e-mail us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancelations to your order.
I HAVE A QUESTION ON MY ORDER OR ON YOUR STORE THAT IS NOT YET ANSWERED HERE, HOW DO I GET A HOLD OF YOU?
Please email us at firstname.lastname@example.org and we'll respond as soon as we can :)